Where are you located?
Our products are made by hand in our Long Island City, New York studio. We are an online showroom and do not have a physical storefront yet. You can experience La Boticá in person at our growing list of stockists and concept spaces. Visit our stockists to see our current partners.

Where do you ship and how long will it take?
We currently ship within the United States only. All orders ship via UPS from our studio in Long Island City, New York.

Each order is made in small batches. Please allow 5–7 business days for your order to be prepared. Once your order ships, estimated delivery times are:

New York: 1 business day
Northeast and Mid-Atlantic: 1–2 business days
South and Midwest: 3–4 business days
West Coast and Mountain States: 5–6 business days
Alaska, Hawaii, Puerto Rico, and Canada: may require additional time

Delivery times are estimates and may vary.

Do you offer wholesale?
Yes. We partner with independent boutiques, concept stores, and retailers across the U.S. and Canada. We also welcome inquiries from select international retailers. To inquire, please email dawn@laboticanyc.com with your store name, location, and website or Instagram, and we'd be happy to share more details.

When will my order ship?
Each order is made in small batches. Please allow 5–7 business days for your order to be prepared and shipped from our Long Island City, New York studio. Business days are Monday through Friday, excluding holidays. Orders placed on weekends begin processing the next business day.

How will I know my order has shipped?
Once your order is ready, you will receive an email with your UPS tracking number and a link to track your package. Your tracking may first show "Label Created." This means your order is being prepared for UPS pickup. Tracking will update once UPS scans your package.

All Sales Are Final

Every La Boticá product is made by hand with great care, and we want you to love what you receive. Because each piece is made in small batches, and due to the nature and use of our products, all sales are final. We do not accept returns or exchanges, and we do not offer refunds or store credit.

Not Sure Which Fragrance Is Right for You?
Our Discovery Set lets you experience our fragrances before committing to a full size. Individual samples are also available by request for a small fee. To request a sample, please email concierge@laboticanyc.com with the fragrance you'd like to try.

Damaged or Defective Items
If your item arrives damaged or defective, please email concierge@laboticanyc.com within 14 days of delivery. Include your order number and photos of the item and packaging. Once we review your claim, we will offer a replacement. If we need the item returned, we will send you instructions. Please pack returned items securely and send us the tracking number. We are not responsible for items lost or damaged in return transit.

Unauthorized Returns
Items sent back without our approval will not be accepted or refunded.

Production Time and Cancellations
Each order is made in small batches. Please allow 5–7 business days for your order to ship.

Orders may be cancelled within 24 hours of purchase. After 24 hours, your order has entered production and cannot be cancelled for any reason. This includes production or shipping time. We do not offer refunds based on how long an order takes to be made or delivered.

Shipping Address and Lost Packages
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Once your order is marked delivered by the carrier, we are not responsible for lost or stolen packages. If your package shows as delivered and you cannot locate it, please contact the carrier directly.

Purchases From Other Retailers
If you purchased a La Boticá product from a store or website other than laboticanyc.com, please contact that retailer directly. All returns, exchanges, damage claims, and other issues must be handled by the retailer where you made your purchase, in store or through their website, and are subject to their policies.

We can only assist with orders placed directly at laboticanyc.com.

Questions
For any questions about your order, please contact concierge@laboticanyc.com.

What if I entered the wrong shipping address?
Please email concierge@laboticanyc.com right away with your order number and the correct address. We will do our best to update it before your order ships. Once an order has shipped, we are not responsible for packages sent to an incorrect address provided at checkout.

Can I cancel or change my order?
Orders may be cancelled within 24 hours of purchase. To cancel, please email concierge@laboticanyc.com with your order number. After 24 hours, your order has entered production and cannot be cancelled for any reason, including production or shipping time.

If you need to change your shipping address, please email us right away and we will do our best to update it before your order ships. We are unable to make other changes once an order is placed.

What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, email concierge@laboticanyc.com within 7 days of delivery. Include your order number and photos of the item and packaging. Once we review your claim, we will make it right with a replacement or the correct item.

What if my package is lost or stolen?
Once your order is ready, you will receive a UPS tracking number by email. Your tracking may first show "Label Created." This means your order is being prepared for UPS pickup. Tracking will update once UPS scans your package.

Your delivery timeline begins once UPS scans your package and it is in transit. If your package stops moving for several days after that, or is past its estimated delivery date, please contact UPS first. Then email concierge@laboticanyc.com with your order number so we can help.

Once an order is marked delivered to the shipping address provided at checkout, we are not responsible for lost or stolen packages.

Signature Required
All orders over $300 require a signature upon delivery. Please make arrangements to be available to sign. If the signature is waived or the package is signed for by someone else, we are not responsible for the package after delivery.

Still have questions?
Write to us at concierge@laboticanyc.com. Every message is read and answered personally.